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FAQ
Yes, our products are safe for your puppies. We use high-quality, non-toxic materials that are safe for animals.
Yes, we offer international shipping to most countries. Shipping fees may vary depending on the destination and weight/size of the item-see more shipping info below.
You can sign up for our Paws Club or follow us on social media to stay updated on the hundreds of things members of our community have been doing. Benefits include:
- Exclusive dog product drops for every dog breed.
- 10% OFF your first order, 40% OFF the second
- Tons more offers randomly emailed to YOU
- Personalisation on more products, FREE of charge.
- Hundreds of dog tips, and a loving community
Currently FREE to join but won't be for very long so all you have to do is enter your email.
You can contact our customer support team by filling out our contact form on the website, sending us an email (info@pawtopiastore.com) , or reaching out to us on social media. We are available 24/7 to assist you with any questions or concerns you may have.
Orders typically take 1-3 business days to process and 2-5 business days to ship. During holidays, this may be slightly longer.
Please choose our "priority and express" option if you need your order urgently. All orders are tracked and insured and we do our best to minimise delays.
You can track your order by clicking on the tracking link provided in your order confirmation email or by going to our 'Track your order page'
We offer a 40-day easy refund and exchange policy. You can initiate a refund or exchange by contacting our customer support team.
Yes, you can cancel or modify your order before it has been shipped. Please contact our customer support team as soon as possible to make any changes. After your order has been shipped, we're afraid it cannot be changed.